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During a crisis, we need to take care of ourselves and then support each other. But it’s hard to be completely cognitively effective when there’s so much information coming at you, fewer resources are available, and you’re stuck at home teleworking or have an essential frontline job.

Here, at NLI, we talk a lot about defying conventional wisdom, and instead heeding what research tells us. Core to that choice is embracing the importance of challenging the norm.

Faced with a once-in-a-lifetime crisis, our attention is challenged like never before. For many of us, the emotional rollercoaster we are on is deeply impacting our rational state of mind, regularly creating a panicked, reactionary mindset. This has negative impacts on ourselves and our teams.

Innovation is like a mirage, a desired state that’s seemingly always just ahead of you but never quite within reach. (Sometimes it might feel like the only place you’ll find innovation is at the top of your to-do list.)

Do you believe talent is innate or improvable? Can people build new skills or merely improve existing ones? What’s more important: knowing it all or learning it all?